Terms of Service

1. Acceptance of Terms

By accessing or using the website and services provided by Pixel Labs Solutions LLC ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our services. These Terms apply to all visitors, users, and clients of our website and services.

2. Services Description

Pixel Labs Solutions provides digital marketing services and custom software development for businesses across multiple industries. Our services include, but are not limited to, web design and development, search engine optimization (SEO), social media marketing, branding, and custom software development. The specific scope of services will be defined in individual service agreements between the Company and the client.

3. Client Obligations

As a client of Pixel Labs Solutions, you agree to:

• Provide accurate and complete information necessary for us to perform our services
• Respond to requests for feedback, approvals, and content in a timely manner
• Provide access to necessary accounts, platforms, and tools as required
• Ensure that all materials and content you provide to us do not infringe on any third-party intellectual property rights
• Comply with all applicable laws and regulations in your jurisdiction

4. Exclusive Client Partnerships

Our exclusive client partnership model means we take on only one client per industry per market to avoid conflicts of interest. Market and industry boundaries are discussed during onboarding and documented in your service agreement. This partnership protection applies only while your account is active and in good standing. If your account is terminated or canceled, the market protection is released.

5. Payment Terms

Payment terms are outlined in your individual service agreement. General payment policies include:

• Setup fees are due prior to the commencement of services
• Monthly recurring fees are billed at the beginning of each billing cycle
• Payments are due within 7 days of invoice date unless otherwise specified
• Late payments may incur a fee of 1.5% per month on the outstanding balance
• We reserve the right to suspend services if payment is overdue by more than 14 days

Third-party costs such as domain registrations, hosting fees, and third-party software licenses are the responsibility of the client and are billed separately.

6. Contract Term and Cancellation

Marketing service agreements require a minimum commitment of 3 months. After the initial commitment period, services continue on a month-to-month basis. Either party may cancel with 30 days written notice after the initial commitment period. Custom software development projects have separate terms defined in their respective statements of work. Refunds are not provided for services already rendered.

7. Intellectual Property

Upon full payment, the client owns all final deliverables including website designs, code, and content created specifically for the client. Pixel Labs Solutions retains ownership of proprietary tools, templates, frameworks, and methodologies used in the delivery of services. We reserve the right to showcase completed work in our portfolio and marketing materials unless the client explicitly opts out in writing. Third-party assets (stock photos, fonts, plugins) remain subject to their respective licenses.

8. Warranties and Disclaimers

We strive to deliver high-quality results but cannot guarantee specific outcomes such as search engine rankings, lead volumes, or revenue increases. Digital marketing results depend on many factors outside our control including market conditions, competition, and algorithm changes. Our services are provided "as is" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. Our performance guarantee (increased qualified leads within 90 days or we work for free until achieved) is subject to the terms outlined in your service agreement.

9. Limitation of Liability

To the maximum extent permitted by law, Pixel Labs Solutions LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or related to our services. Our total liability for any claim arising from our services shall not exceed the total amount paid by the client to us during the 3 months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Pixel Labs Solutions LLC and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorney fees) arising out of or related to your use of our services, your breach of these Terms, or your violation of any law or the rights of any third party.

11. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement. This includes business strategies, financial information, customer data, and technical details. Confidentiality obligations survive the termination of the service agreement.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

13. Modifications

We reserve the right to modify these Terms at any time. Changes will be effective when posted on this page with an updated "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the modified Terms. For active clients, material changes to these Terms will be communicated via email at least 30 days before taking effect.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

15. Contact Us

If you have any questions about these Terms of Service, please contact us at: